Patient satisfaction with nurse-led telephone follow-up in women with lower urinary tract symptoms

J Telemed Telecare. 2007;13(7):369-73. doi: 10.1258/135763307782215424.

Abstract

We assessed the clinical effectiveness and patient satisfaction with nurse-led telephone follow-up of women with lower urinary tract symptoms. Participants were offered telephone follow-up with a nurse instead of a conventional outpatient appointment. Suitability was decided by the doctor who saw the women at her last visit. The consultation was conducted using the same principles as a routine clinic visit. Patient satisfaction was evaluated by postal questionnaire and they were also sent a standard urinary continence questionnaire, the Kings Health Questionnaire (KHQ), to evaluate their current symptoms. In total, 116 women were included. The mean number of telephone consultations was 2 (range 1-12). The mean overall satisfaction score was 77 (maximum 100, where a higher score indicates greater satisfaction). Only 16 patients (17%) did not prefer telephone follow-up to a clinic visit. Women who had been discharged via the telephone follow-up clinic expressed similar mean satisfaction scores to those whose next visit was a clinic visit (80 and 82, respectively). The KHQ also indicated that the patients had been appropriately discharged or given a further follow-up appointment. Nurse-led telephone follow-up is associated with high satisfaction and has the advantages of consistent follow-up by the same clinician, convenience to the patient and cost-savings.

MeSH terms

  • Adult
  • Aged
  • Aged, 80 and over
  • Delivery of Health Care / organization & administration
  • Female
  • Humans
  • Middle Aged
  • Nurse-Patient Relations
  • Patient Satisfaction*
  • Retrospective Studies
  • Surveys and Questionnaires
  • Telephone*
  • Urinary Incontinence / diagnosis
  • Urinary Incontinence / nursing
  • Urinary Tract Infections / nursing*