Applying Six Sigma and DMAIC to diversity initiatives
J Healthc Manag
.
2007 Nov-Dec;52(6):361-7.
Authors
Janice L Dreachslin
1
,
Peggy D Lee
Affiliation
1
Penn State Great Valley, School of Graduate Professional Studies, Malvern, Pennsylvania, USA. Jld13@psu.edu
PMID:
18087977
No abstract available
MeSH terms
Community-Institutional Relations*
Cultural Diversity*
Hospitals, Community / organization & administration*
Humans
Patient Satisfaction
Total Quality Management / methods*