In 2001, following a change in disinfection agent in anticipation of the Environment Protection Agency Disinfection Byproduct Rule, lead levels began rising in drinking water in Washington, District of Columbia, and in 2002, the DC Water and Sewer Authority was found to have exceeded the Environment Protection Agency lead action level, requiring compliance with a series of measures under the Lead and Copper Rule. In 2004, the issue became a public concern, drawing considerable media attention. The problem was eventually resolved through the application of orthophosphate but while it played out, the utility was forced to respond to a novel public health issue with few risk management options. This case study examines the lessons learned.