A validated pediatric transport survey: how is your team performing?

Air Med J. 2008 Jan-Feb;27(1):40-5. doi: 10.1016/j.amj.2007.07.003.


Introduction: Understanding referring practitioners' satisfaction with pediatric transport services is useful for quality improvement. Formal survey methodology was applied to develop a pediatric transport satisfaction survey.

Setting: Large metropolitan area in the Southwestern United States.

Methods: A four-stage process was used to create a 20-item pediatric transport satisfaction survey. The final survey was analyzed for test-retest and internal consistency reliability, and surveys were mailed to a large practitioner base.

Results: The survey encompassed three domains: patient care, accessing the transport system, and communication. Test-retest and internal consistency reliability were good (final Cronbach alpha coefficient of 0.88.) Of the 229 providers responding, 69% were local (<60 miles), and 31% were served by our long distance transport team (>60 miles). Respondents reported that physicians selected the transport team in 82% of cases, whereas 9% reported that the charge nurse decided. Transport team selection was based on: (1) ease of initiation, (2) fastest arrival, (3) presence of a physician on the team, (4) stabilization time at the referring facility, and (5) team providing best follow-up. Satisfaction with our transport service was high, with a median survey score of 83 (interquartile [IQ] range, 74-92). Physicians and nurses reported equal satisfaction.

Conclusion: Survey design methodology was successfully applied to assess satisfaction with pediatric transport. This transport survey offers a reliable measurement of providers' satisfaction with transport services.

Publication types

  • Validation Study

MeSH terms

  • Air Ambulances*
  • Consumer Behavior
  • Health Care Surveys*
  • Humans
  • Pediatrics*
  • Referral and Consultation
  • Southwestern United States
  • Transportation of Patients / standards*