Patient satisfaction as a positive nursing outcome

J Nurs Care Qual. Jan-Mar 2008;23(1):58-65. doi: 10.1097/01.NCQ.0000303806.09242.37.


The purpose of this cross-sectional survey was to assess patient satisfaction and analyze its relationship to nurse staffing levels in 34 inpatient wards at 4 Finnish university hospitals. The patients were satisfied with their care in general. However, the proportion of registered nurses (RNs), the patient-to-RN ratio, and the RNs' working years were highly related to patient satisfaction. Eight patients per RN was the cut-off point for patient satisfaction.

Publication types

  • Multicenter Study
  • Research Support, Non-U.S. Gov't

MeSH terms

  • Adult
  • Aged
  • Aged, 80 and over
  • Cross-Sectional Studies
  • Female
  • Finland
  • Health Care Surveys
  • Humans
  • Male
  • Middle Aged
  • Nursing Service, Hospital / standards*
  • Nursing Staff, Hospital / supply & distribution*
  • Outcome Assessment, Health Care*
  • Patient Satisfaction*
  • Personnel Staffing and Scheduling*
  • Quality Indicators, Health Care
  • Regression Analysis