Condition HELP: a pediatric rapid response team triggered by patients and parents

J Healthc Qual. 2008 May-Jun;30(3):28-31. doi: 10.1111/j.1945-1474.2008.tb01139.x.


Condition HELP is a unique pediatric patient safety program that gives families an immediate voice in their child's medical care. This patient safety endeavor allows parents to call a telephone number at any time-24 hours a day, 7 days a week-if they feel their hospitalized child's immediate health is endangered. The Condition HELP call receives the same immediate attention as a life-threatening emergency, including deployment of a specialized rapid response team to the child's bedside. This article presents a 2-year analysis of pediatric patient safety outcomes following the implementation of the program.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Emergency Medical Services / organization & administration
  • Hospitals, Pediatric*
  • Hotlines / statistics & numerical data
  • Humans
  • Parents*
  • Patient Care Team*
  • Program Evaluation
  • Safety Management*
  • Time Factors