Abstract
The process approach is a mode of quality improvement. It leans on the cartography's establishment, allows to redefine organization around patients trajectory, the measure of defects and their correction. The process pilot is a new actor in the management of the establishment. It is developed since 3 years in the Institute Claudius Regaud, regional cancer center treatment of Midi-Pyrénées.
MeSH terms
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Ambulatory Care / standards
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Appointments and Schedules
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Cancer Care Facilities / organization & administration*
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Cancer Care Facilities / standards
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Efficiency, Organizational*
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France
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Humans
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Neoplasms / diagnosis
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Neoplasms / radiotherapy
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Pilot Projects
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Process Assessment, Health Care / methods*
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Process Assessment, Health Care / standards
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Professional-Patient Relations
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Telephone
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Total Quality Management / methods*
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Total Quality Management / standards