Effect of patient-centered care on patient satisfaction and quality of care

J Nurs Care Qual. Oct-Dec 2008;23(4):316-21. doi: 10.1097/01.NCQ.0000336672.02725.a5.

Abstract

A clinical randomized study (posttest design) was conducted to examine whether patient-centered care (PCC) impacts patient satisfaction, perception of nursing care, and quality of care. Differences were seen in 2 of 3 subscales within the Baker and Taylor Measurement Scale. The PCC group rated satisfaction (P = .04) and quality of services (P = .03) higher than controls. PCC may impact patients' perception of the level of satisfaction and quality of care received.

Publication types

  • Randomized Controlled Trial

MeSH terms

  • Adult
  • Aged
  • Education, Nursing, Continuing
  • Female
  • Gastric Bypass / nursing
  • Gastric Bypass / psychology
  • Health Services Needs and Demand
  • Humans
  • Male
  • Middle Aged
  • Models, Nursing
  • Multivariate Analysis
  • Nurse's Role / psychology
  • Nursing Care* / psychology
  • Nursing Care* / standards
  • Nursing Evaluation Research
  • Nursing Methodology Research
  • Nursing Staff, Hospital / education
  • Nursing Staff, Hospital / organization & administration
  • Nursing Staff, Hospital / psychology
  • Patient Care Planning
  • Patient Satisfaction*
  • Patient-Centered Care / organization & administration*
  • Pilot Projects
  • Quality of Health Care / organization & administration*
  • Surveys and Questionnaires
  • Young Adult