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Randomized Controlled Trial
. 2010 Apr-Jun;33(2):143-54.
doi: 10.1097/JAC.0b013e3181d916f8.

Staffing time required to increase cancer-screening rates through telephone support

Christina M Robinson  1 , Michael L Beach, Mary Ann Greene, Andrea Cassells, Jonathan N Tobin, Allen J Dietrich
Affiliations
Randomized Controlled Trial

Staffing time required to increase cancer-screening rates through telephone support

Christina M Robinson et al. J Ambul Care Manage. 2010 Apr-Jun.

Abstract

We describe the staff time required by the prevention care manager-tailored telephone support intervention, which significantly increased breast, cervical, and colorectal cancer-screening rates among female patients of Community Health Centers in New York City. For a sample of 38 women whose intervention was timed, prevention care managers spent an average of 99 minutes per woman on the phone and on related follow-up tasks over 18 months, or 248 minutes for each additional cancer-screening test obtained. Potential modifications to decrease the time required include automation of common tasks and the use of administrative data to further tailor outreach calls.

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Conflict of interest statement

Conflict of Interest Statement: None of the authors have any potential conflicts of interest.

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