Introduction: A key strategy for improving the management of patients with diabetes is the provision of a free annual review 'Get Checked'. Although it is known that certain patients do not attend these free reviews, little is known about the barriers.
Methods: A group of patients with diabetes who had not attended an annual review in the previous two years were identified and sent questionnaires asking about the barriers to attending. Non-respondents where followed up with a telephone call. Barriers were thematically analysed.
Findings: 26/68 patients identified patients responded (38%). Key issues identified included difficulty with transport, conflict with work and lack of motivation. There were differences in responses between Maori and non-Maori.
Conclusion: Recommendations include more emphasis in recognising Maori tikanga (culture), more flexible provision of services to allow working patients to attend and increased emphasis on reminders for patients.