Adverse effects of overcrowding on patient experience and care

Emerg Nurse. 2010 Dec;18(8):34-9. doi: 10.7748/en2010.


There has been much investigation into the causes and management of overcrowding, but little about how it affects care delivery. The author therefore undertook a systematic literature review of the subject. This revealed that diverse areas of care are affected by overcrowding, and confirmed its adverse effects on patient experience and care.

Publication types

  • Review
  • Systematic Review

MeSH terms

  • Bed Occupancy
  • Crowding*
  • Emergency Service, Hospital / organization & administration
  • Emergency Service, Hospital / statistics & numerical data*
  • Health Services Accessibility
  • Humans
  • Medical Errors
  • Outcome and Process Assessment, Health Care
  • Patients / psychology*
  • Risk Factors
  • Workload