Work and nonwork outcomes of workplace incivility: Does family support help?

J Occup Health Psychol. 2011 Jan;16(1):95-111. doi: 10.1037/a0021726.


This study extended incivility research beyond the confines of the workplace by exploring the relationships between incivility, work-to-family conflict and family support. Data collected from 180 employees from various organizations in Singapore showed that incivility is not a rare phenomenon in Asian cultures. Employees experienced more incivility from superiors than coworkers or subordinates, and these experiences were related to different outcomes. Coworker-initiated incivility was associated with decreased coworker satisfaction, increased perceptions of unfair treatment, and increased depression. On the other hand, superior-initiated incivility was associated with decreased supervisor satisfaction and increased work-to-family conflict. Results also revealed that employees with high family support showed stronger relationships between workplace incivility and negative outcomes, compared with employees with low family support.

MeSH terms

  • Adolescent
  • Adult
  • Conflict, Psychological*
  • Family Relations*
  • Female
  • Humans
  • Interpersonal Relations*
  • Job Satisfaction
  • Male
  • Middle Aged
  • Organizational Culture
  • Power, Psychological
  • Singapore
  • Social Support*
  • Stress, Psychological
  • Workplace*
  • Young Adult