Qualitative insights into job satisfaction and dissatisfaction with management among community and hospital pharmacists

Res Social Adm Pharm. 2011 Sep;7(3):306-16. doi: 10.1016/j.sapharm.2010.06.001. Epub 2011 Mar 31.


Background: Job satisfaction research in pharmacy has predominantly been investigated using quantitative measures that have generally overlooked satisfaction with management.

Objective: This article explores pharmacists' experiences and perceptions of management and examines the implications for job satisfaction.

Methods: Semi-structured interviews were conducted with a convenience sample of 11 community and 15 hospital pharmacists in the North West of England (n=26). The interview schedule was composed of broad questions relating to job satisfaction and dissatisfaction, allowing for the exploration of original themes. Interviews were transcribed verbatim and entered into NVivo8. Template analysis was used to develop a hierarchical list of codes representing themes and the relationships between themes.

Results: Dissatisfaction with management emerged as a dominant aspect of pharmacists' job dissatisfaction. Of the 26 pharmacists interviewed, 24 commented on their dissatisfaction with management, whereas only 8 participants commented on positive experiences. Both hospital and community pharmacists expressed dissatisfaction with their line management, and how the organizations they worked for were managed.

Conclusions: Findings suggest that satisfaction with management is an important and significant contributor to job satisfaction overall. It would appear that pharmacists' job satisfaction is compromised by poor line management, lack of recognition, and support from management, which may lead to an increase in turnover and a reduction in job satisfaction.

MeSH terms

  • Adult
  • Community Pharmacy Services / organization & administration*
  • Female
  • Humans
  • Interviews as Topic
  • Job Satisfaction*
  • Male
  • Middle Aged
  • Pharmacists / organization & administration*
  • Pharmacists / psychology*
  • Pharmacy Service, Hospital / organization & administration*