Parent satisfaction with the electronic medical record in an academic pediatric rheumatology practice

J Med Internet Res. 2011 May 27;13(2):e40. doi: 10.2196/jmir.1525.


Background: Patient satisfaction has not been widely studied with respect to implementation of the electronic medical record (EMR). There are few reports of the impact of the EMR in pediatrics.

Objective: The objective of this study was to assess the impact of implementation of an electronic medical record system on families in an academic pediatric rheumatology practice.

Methods: Families were surveyed 1 month pre-EMR implementation and 3 months post-EMR implementation.

Results: Overall, EMR was well received by families. Compared with the paper chart, parents agreed the EMR improved the quality of doctor care (55% or 59/107 vs 26% or 26/99, P < .001). More parents indicated they would prefer their pediatric physicians to use an EMR (68% or 73/107 vs 51% or 50/99, P = .01).

Conclusions: Transitioning an academic pediatric rheumatology practice to an EMR can increase family satisfaction with the office visit.

Publication types

  • Comparative Study

MeSH terms

  • Academic Medical Centers*
  • Electronic Health Records*
  • Humans
  • Parents / psychology*
  • Pediatrics*
  • Personal Satisfaction*
  • Quality of Health Care
  • Rheumatology*