Marketing retail health clinics: challenges and controversies arising from a health care innovation

Health Mark Q. 2011 Jul-Sep;28(3):270-85. doi: 10.1080/07359683.2011.595648.

Abstract

Since their founding in 2000, retail-based health care clinics, also called convenient care clinics, have flourished but continue to generate controversy. This article examines the literature with respect to the industry's background, establishment of industry standards, types of services offered, marketing of retail health clinics, industry growth with new target markets, and patient demographics. It also examines the growing relationship with insurers and third-party payers, quality-of-care concerns by medical associations, and legal regulations and their potential impact on industry growth nationwide.

MeSH terms

  • Ambulatory Care Facilities* / legislation & jurisprudence
  • Ambulatory Care Facilities* / organization & administration
  • Ambulatory Care Facilities* / standards
  • Ambulatory Care Facilities* / statistics & numerical data
  • Commerce / organization & administration
  • Health Services Accessibility
  • Humans
  • Licensure / legislation & jurisprudence
  • Marketing of Health Services
  • Patient Satisfaction
  • Primary Health Care / methods
  • Primary Health Care / organization & administration
  • Quality of Health Care
  • United States