A global overview of health insurance administrative costs: what are the reasons for variations found?

Health Policy. 2011 Oct;102(2-3):235-46. doi: 10.1016/j.healthpol.2011.07.009. Epub 2011 Aug 30.


Objectives: Administrative costs are an important spending category in total health insurance expenditure. Yet, they have rarely been a topic outside the US and there is no cross-country comparison available. This paper provides a global overview and analysis of administrative costs for social security schemes (SSS) and private health insurance schemes (PHI).

Methods: The analysis is based on data of the World Health Organization (WHO) National Health Accounts (NHA) and the Organisation for Economic Cooperation and Development (OECD) System of Health Accounts (SHA). These are the only worldwide databases on health expenditure data. Further data was retrieved from a literature search. Administrative costs are presented as a share of total health insurance costs.

Results: Data is available for 58 countries. In high-income OECD countries, the average SSS administrative costs are 4.2%. Average PHI administrative costs are about three times higher. The shares are much higher for low- and middle-income countries. However, considerable variations across and within countries over time are revealed.

Discussion and conclusion: Seven explanatory factors are explored to explain the variations: health financing system aspects, administrative activities undertaken, insurance design aspects, context factors, reporting format, accounting methods, and management and administrative efficiency measures. More detailed reporting of administrative costs would enhance comparability and provide benchmarks. Improved administrative efficiency could free resources to expand coverage.

Publication types

  • Review

MeSH terms

  • Accounting
  • Costs and Cost Analysis
  • Efficiency, Organizational
  • Humans
  • Insurance Carriers / economics*
  • Insurance, Health / economics*