Patient satisfaction among Spanish-speaking patients in a public health setting

J Healthc Qual. Sep-Oct 2012;34(5):31-8. doi: 10.1111/j.1945-1474.2011.00158.x. Epub 2011 Aug 2.

Abstract

Despite the growing literature on health care quality, few patient satisfaction studies have focused upon the public health setting; where many Hispanic patients receive care. The purpose of this study was to examine the differences in satisfaction between English and Spanish-speaking patients in a local health department clinical setting. We conducted a paper-based satisfaction survey of patients that visited any of the seven Jefferson County Department of Health primary care centers from March 19 to April 19, 2008. Using Chi-squared analyses we found 25% of the Spanish-speaking patients reported regularly having problems getting an appointment compared to 16.8% among English-speakers (p < .001). Results of logistic regression analyses indicated that, despite the availability of interpreters at all JCDH primary care centers, differences in satisfaction existed between Spanish and English speaking patients controlling for center location, purpose of visit, and time spent waiting. Specifically, Spanish speaking patients were more likely to report problems getting an appointment and less likely to report having their medical problems resolved when leaving their visit as compared to those who spoke English. Findings presented herein may provide insight regarding the quality of care received, specifically regarding patient satisfaction in the public health setting.

MeSH terms

  • Adult
  • Alabama
  • Female
  • Hispanic Americans*
  • Humans
  • Language
  • Logistic Models
  • Male
  • Patient Satisfaction*
  • Public Health*
  • Quality of Health Care*
  • Surveys and Questionnaires