Implementing teams in a patient-centered medical home residency practice: lessons learned

J Am Board Fam Med. 2012 Mar-Apr;25(2):224-31. doi: 10.3122/jabfm.2012.02.110181.

Abstract

Introduction: The "new model of care" calls for a new approach for primary care delivery that focuses on patient centeredness, quality, safety, effective and efficient care, and interdisciplinary teamwork. Medical education needs to parallel this health care reorganization. Implementing a team approach in a residency practice, especially in ambulatory settings, poses unique challenges.

Methods: We introduced interdisciplinary teams in a family medicine residency site, integrating clinical and educational objectives.

Results: We report our challenges and successes in the transformational journey to a patient-centered medical home, for which a team approach is critical to achieving high quality care.

Conclusion: Establishing high-functioning interdisciplinary teams takes leadership commitment; the engagement of everyone in the practice; investment in staff, resident, and faculty development; and clear communication of vision and goals. Integration of clinical and educational objectives can be powerfully synergistic. Clinical, organizational, and educational outcomes are needed to evaluate impact.

MeSH terms

  • Cooperative Behavior
  • Curriculum
  • Delivery of Health Care / organization & administration
  • Faculty, Medical
  • Family Practice / education*
  • Humans
  • Interdisciplinary Communication
  • Internship and Residency / organization & administration*
  • Michigan
  • Patient Care Team / organization & administration*
  • Patient-Centered Care / organization & administration*
  • Primary Health Care / organization & administration*