The impact of nurse rounding on patient satisfaction in a medical-surgical hospital unit

Medsurg Nurs. Nov-Dec 2011;20(6):327-32.

Abstract

This study, led by the chief nursing officer and the patient advocate of a community hospital, set out to determine the impact of nurse rounding on inpatients in a medical-surgical unit. The introduction of the 4 P Program, a nurse rounding program designed to anticipate and meet basic patient needs at least every 2 hours, had an almost immediate impact as measured by overall patient satisfaction.

MeSH terms

  • Continuity of Patient Care*
  • Humans
  • Nursing Staff, Hospital / organization & administration*
  • Organizational Case Studies
  • Patient Satisfaction*
  • Program Evaluation
  • United States