How to develop a second victim support program: a toolkit for health care organizations

Jt Comm J Qual Patient Saf. 2012 May;38(5):235-40, 193. doi: 10.1016/s1553-7250(12)38030-6.


A toolkit was developed to help health care organizations implement support programs for clinicians suffering from the emotional impact of errors and adverse events. Based on the best available evidence related to the second victim experience, the toolkit consists of 10 modules, each with a series of specific action steps, references, and exemplars.

MeSH terms

  • Communication
  • Counseling / organization & administration*
  • Health Personnel / psychology*
  • Humans
  • Inservice Training
  • Medical Errors / psychology*
  • Organizational Culture
  • Patient Safety
  • Policy
  • Practice Guidelines as Topic
  • Quality of Health Care / organization & administration*
  • Stress, Psychological / etiology*