doi: 10.1097/01.NAJ.0000418086.21908.e6.
Patient satisfaction metrics: customer service or quality care?
- PMID: 22832448
- DOI: 10.1097/01.NAJ.0000418086.21908.e6
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Patient satisfaction metrics: customer service or quality care?
Am J Nurs.
2012 Aug.
Abstract
Nurses support better quality care but balk at using scripts to get there.
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