Exploring 2-1-1 service requests as potential markers for cancer control needs

Am J Prev Med. 2012 Dec;43(6 Suppl 5):S469-74. doi: 10.1016/j.amepre.2012.08.019.


Background: Delivering health information and referrals through 2-1-1 is promising, but these systems need efficient ways of identifying callers at increased risk.

Purpose: This study explores the utility of using 2-1-1 service request data to predict callers' cancer control needs.

Methods: Using data from a large sample of callers (N=4101) to United Way 2-1-1 Missouri, logistic regression was used to examine the relationship between caller demographics and type of service request, and cancer control needs.

Results: Of six types of service requests examined, three were associated with one or more cancer control needs. Two of the service request types were associated also with health insurance status.

Conclusions: Findings suggest routinely collected 2-1-1 service request data may be useful in helping to efficiently identify callers with specific cancer prevention and control needs. However, to apply this approach in 2-1-1 systems across the country, further research and ongoing surveillance is necessary.

Publication types

  • Research Support, N.I.H., Extramural

MeSH terms

  • Adolescent
  • Adult
  • Female
  • Health Services Needs and Demand*
  • Humans
  • Information Services / organization & administration*
  • Information Services / statistics & numerical data
  • Logistic Models
  • Male
  • Middle Aged
  • Missouri
  • Neoplasms / prevention & control*
  • Referral and Consultation / organization & administration*
  • Referral and Consultation / statistics & numerical data
  • Risk Factors
  • Telephone
  • Young Adult