The missing link: using emotional intelligence to reduce workplace stress and workplace violence in our nursing and other health care professions

J Prof Nurs. Nov-Dec 2012;28(6):360-8. doi: 10.1016/j.profnurs.2012.04.006.


Because of our poor emotionally intelligent responses and interactions, many nurses and other health care staff have become scarred emotionally from abusive, demoralizing, or hostile acts inflicted on one another. Rude, disruptive behavior among health care professionals can pose a serious threat to patient safety and the overall quality of care. The expectation of regulating bodies is that health care professionals focus on effects disruptive behavior has on a culture of safety for both patients and staff. Relatively recent research in training and development, and behavior change, specifically on emotional intelligence, suggests that it is possible to improve the emotional competence of adults. I posit it is possible to increase emotional competence to reduce health workplace stress and workplace violence.

MeSH terms

  • Emotional Intelligence*
  • Humans
  • Quality of Health Care
  • Stress, Psychological*
  • Violence*
  • Workplace*