Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 2013 Aug;48(4):1256-78.
doi: 10.1111/1475-6773.12021. Epub 2012 Dec 6.

Association between traditional nursing home quality measures and two sources of nursing home complaints

Jennifer L Troyer  1 , Wendy Sause
Affiliations

Association between traditional nursing home quality measures and two sources of nursing home complaints

Jennifer L Troyer et al. Health Serv Res. 2013 Aug.

Abstract

Objective: To test for an association between traditional nursing home quality measures and two sources of resident- and caregiver-derived nursing home complaints.

Data sources: Nursing home complaints to the North Carolina Long-Term Care Ombudsman Program and state certification agency from October 2002 through September 2006 were matched with Online Survey Certification and Reporting data and Minimum Data Set Quality Indicators (MDS-QIs).

Study design: We examine the association between the number of complaints filed against a facility and measures of inspection violations, staffing levels, and MDS-QIs.

Data extraction: One observation per facility per quarter is constructed by matching quarterly data on complaints to OSCAR data from the same or most recent prior quarter and to MDS-QIs from the same quarter. One observation per inspection is obtained by matching OSCAR data to complaint totals from both the same and the immediate prior quarter.

Principal findings: There is little relationship between MDS-QIs and complaints. Ombudsman complaints and inspection violations are generally unrelated, but there is a positive relationship between state certification agency complaints and inspection violations.

Conclusions: Ombudsman and state certification agency complaint data are resident- and caregiver-derived quality measures that are distinctive from and complement traditional quality measures.

PubMed Disclaimer

Similar articles

See all similar articles

Cited by

References

    1. Allen PD, Klein WC, Gruman C. “Correlates of Complaints Made to the Connecticut Long Term Care Ombudsman Program”. Research on Aging. 2003;25(6):631–54.
    1. Castle NG. “Does Quality Pay for Nursing Homes?”. Journal of Health and Social Policy. 2006;22(2):35–51. - PubMed
    1. Castle NG, Ferguson JC. “What Is Nursing Home Quality and How Is It Measured?”. The Gerontologist. 2010;50:426–42. - PMC - PubMed
    1. Centers for Medicare and Medicaid Services. 2007. State Operations Manual: Appendix PP [accessed on June 1, 2008]. Available at http://www.cms.hhs.gov/manuals/downloads/som107ap_pp_guidelines_ltcf.pdf.
    1. Centers for Medicare and Medicaid Services. 2008. Nursing Home Compare [accessed on May 29, 2008]. Available at http://www.medicare.gov/nhcompare.

MeSH terms