doi: 10.1097/NCQ.0b013e31828b494c.
Three nursing interventions' impact on HCAHPS scores
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- PMID: 23519331
- DOI: 10.1097/NCQ.0b013e31828b494c
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Three nursing interventions' impact on HCAHPS scores
J Nurs Care Qual.
2013 Oct-Dec.
Abstract
Staff on a 28-bed surgical unit in a suburban 461-bed medical center implemented 3 interventions to improve patient satisfaction. This quality improvement study investigated the effects of nurse manager rounding, postdischarge phone follow-up, and improved discharge teaching skills on patients' ratings of their care. HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey scores demonstrated a steady upward trend over 18 months following implementation of the changes.
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