The right tool for the right job: the value of alternative patient experience measures

J Ambul Care Manage. 2013 Jul-Sep;36(3):241-4. doi: 10.1097/JAC.0b013e3182955b0f.

Abstract

Patient-reported experience of care predicts health care outcomes. Fourteen US and Canadian practices intercalated a standard ambulatory care Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey within their usual Internet-based survey to compare results from the Internet survey, Internet CAHPS survey, and a mailed CAHPS survey. They found that practice performance rankings obtained via the multi-item CAHPS survey were equivalent to a single measure captured by the Internet survey.

MeSH terms

  • Canada
  • Community Participation
  • Costs and Cost Analysis
  • Evidence-Based Practice
  • Health Care Surveys / economics*
  • Health Care Surveys / instrumentation
  • Humans
  • Internet
  • Patient Satisfaction*
  • Postal Service / economics
  • Primary Health Care
  • United States