Experiences from the implementation of a comprehensive development plan for user involvement in a mental health hospital: A qualitative case study

Int J Soc Psychiatry. 2014 Jun;60(4):387-95. doi: 10.1177/0020764013491739. Epub 2013 Jun 28.


Background: Few studies have investigated user involvement initiatives in whole organizations. The aim was to explore the experiences of professionals and user representatives taking part in the implementation of a user involvement plan.

Materials: A qualitative study in a mental health hospital included interviews and observational data.

Discussion: Three different stories emerged. The first described the implementation as a success. The second described the implementation as a success, but after overcoming several obstacles. The third described that the development plan had limited impact.

Conclusions: Close attention should be made to decision-making and resource allocation when implementing user involvement.

Keywords: User involvement; mental health services; organizational change; patient participation; user participation.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Female
  • Hospitals, Psychiatric / organization & administration*
  • Humans
  • Interviews as Topic
  • Male
  • Norway
  • Patient Participation*
  • Program Development*
  • Qualitative Research