Communicate, don't litigate: The Schwartz Center Connections Program

J Healthc Risk Manag. 2013;33(1):3-10. doi: 10.1002/jhrm.21112.


Little is known about effective educational approaches intended to reduce malpractice risk by improving communication with patients and among multidisciplinary teams in outpatient settings in order to prevent diagnostic delays and errors. This article discusses a prospective, controlled educational intervention that aimed to open lines of communication among teams in two disciplines: identifying how and why communication lapses occur between disciplines and with patients, and articulating strategies to avert them.

Publication types

  • Evaluation Study

MeSH terms

  • Ambulatory Care Facilities
  • Communication*
  • Diagnostic Errors / prevention & control
  • Female
  • Humans
  • Male
  • Malpractice
  • Massachusetts
  • Organizational Case Studies
  • Program Development
  • Prospective Studies
  • Risk Management / methods*