The effect of electronic health record implementation on community emergency department operational measures of performance

Ann Emerg Med. 2014 Jun;63(6):723-30. doi: 10.1016/j.annemergmed.2013.12.019. Epub 2014 Jan 10.

Abstract

Study objective: We study the effect of an emergency department (ED) electronic health record implementation on the operational metrics of a diverse group of community EDs.

Methods: We performed a retrospective before/after analysis of 23 EDs from a single management group that experienced ED electronic health record implementation (with the majority of electronic health records optimized specifically for ED use). We obtained electronic data for 4 length of stay measures (arrival to provider, admitted, discharged, and overall length of stay) and 4 measures of operational characteristics (left before treatment complete, significant returns, overall patient satisfaction, and provider efficiency). We compared the 6-month "baseline" period immediately before implementation with a "steady-state" period commencing 6 months after implementation for all 8 metrics.

Results: For the length of stay measures, there were no differences in the arrival-to-provider interval (difference of -0.02 hours; 95% confidence interval [CI] of difference -0.12 to 0.08), admitted length of stay (difference of 0.10 hours; 95% CI of difference -0.17 to 0.37), discharged length of stay (difference of 0.07 hours; 95% CI of difference -0.07 to 0.22), and overall length of stay (difference of 0.11 hours; 95% CI of difference -0.04 to 0.27). For operational characteristics, there were no differences in the percentage who left before treatment was complete (difference of 0.24%; 95% CI of difference -0.47% to 0.95%), significant returns (difference of -0.04%; 95% CI of difference -0.48% to 0.39%), overall percentile patient satisfaction (difference of -0.02%; 95% CI of difference -2.35% to 2.30%), and provider efficiency (difference of -0.05 patients/hour; 95% CI of difference -0.11 to 0.02).

Conclusion: There is no meaningful difference in 8 measures of operational performance for community EDs experiencing optimized ED electronic health record implementation between a baseline and steady-state period.

Publication types

  • Research Support, N.I.H., Extramural
  • Research Support, Non-U.S. Gov't

MeSH terms

  • Efficiency, Organizational / statistics & numerical data
  • Electronic Health Records* / organization & administration
  • Emergency Service, Hospital / organization & administration
  • Emergency Service, Hospital / standards*
  • Emergency Service, Hospital / statistics & numerical data
  • Hospitals, Community / organization & administration
  • Hospitals, Community / standards
  • Hospitals, Community / statistics & numerical data
  • Humans
  • Length of Stay / statistics & numerical data
  • Patient Satisfaction / statistics & numerical data
  • Quality Indicators, Health Care / statistics & numerical data
  • Retrospective Studies
  • United States