Can information and communication technologies support patient engagement? A review of opportunities and challenges in health social work

Soc Work Health Care. 2014 Oct;53(9):845-64. doi: 10.1080/00981389.2014.936991.

Abstract

Despite becoming a prerequisite for participation in an information-based society, the use of information communication technologies (ICT) within social work and health care remains in its infancy. Currently, there is a push to adopt newer technologies to enhance practice. This article aims to highlight some of the innovative ways in which ICT have been adopted and adapted to augment social work practice. The need for social workers to become proficient in the use of newer technologies, opportunities for implementing ICT within a health care setting, and potential challenges at the professional, ethical, and systemic level are explored. Using the available literature as a guide, recommendations and strategies to strengthen implementation of ICTs into health social work are provided.

Keywords: health care; information communication technology; literature review; professional development; social work informatics; technology and social work practice.

Publication types

  • Review

MeSH terms

  • Consumer Health Information / methods
  • Consumer Health Information / organization & administration*
  • Consumer Health Information / trends
  • Decision Making
  • Humans
  • Interprofessional Relations
  • Organizational Innovation
  • Patient Participation / methods*
  • Patient Participation / trends
  • Social Work / methods*
  • Social Work / trends
  • Telecommunications / organization & administration
  • Telecommunications / trends*