Estimating the value of volunteer-assisted community-based aging services: a case example

Home Health Care Serv Q. 2015;34(1):46-65. doi: 10.1080/01621424.2014.999902.


This study demonstrates the use of a social return on investment (SROI) approach in estimating the financial and social value created by volunteer-assisted community-based aging services. An expanded value added statement (EVAS) analysis found that the total value of outputs produced by the Concierge Club of San Diego substantially exceeded the cost of the program, after considering likely secondary and tertiary benefits for a range of affected stakeholders-including elderly service recipients, family members, volunteers, and societal institutions. Additional research is needed regarding the direct and indirect costs and benefits of volunteer support services for vulnerable older adults and their families.

Keywords: community and home care case management; community and home care cost and financing; community social services; volunteerism.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Aged
  • Aged, 80 and over
  • California
  • Community Health Services / economics*
  • Community Health Services / organization & administration
  • Female
  • Health Care Costs*
  • Health Services Needs and Demand
  • Health Services for the Aged / economics*
  • Health Services for the Aged / organization & administration
  • Humans
  • Male
  • Middle Aged
  • Volunteers*