[Solvability of mental health care in the Family Health Strategy: social representation of professionals and users]

Rev Esc Enferm USP. 2014 Dec;48(6):1060-8. doi: 10.1590/S0080-623420140000700014.
[Article in Portuguese]


Objective: To aprehend the social representations about the solvability in mental health care with users of the Family Health Strategy and professionals of family health teams and of the Center for Psychosocial Care.

Method: A qualitative study using semi-structured interviews for data collection, and the Alceste software for analysis. This software uses the Hierarchical Descending Classification based on the examination of lexical roots, considering the words as units and providing context in the corpus.

Results: The representations emerge in two opposing poles: the users require satisfaction with care and the professionals realize the need for improvement of health actions. Although the matricial support in mental health and the home visits are developed, the barriers related to investment in health, continuing education and organization of care persist.

Conclusion: The different representations enable improvements in customer service, solvability of care and aggregate knowledge and practices in the expanded perspective of health needs in the family, social and therapeutic context.

Publication types

  • Comparative Study
  • English Abstract
  • Research Support, Non-U.S. Gov't

MeSH terms

  • Attitude of Health Personnel*
  • Consumer Behavior*
  • Family Health / standards*
  • Female
  • Health Services Accessibility
  • Health Services Needs and Demand / standards*
  • Home Care Services / standards
  • Humans
  • Male
  • Mental Health Services / standards*
  • Qualitative Research
  • Quality Improvement
  • Software*