Outsourcing your medical practice call center: how to choose a vendor to ensure regulatory compliance

J Med Pract Manage. 2014 Sep-Oct;30(2):124-7.

Abstract

Medical practices receive hundreds if not thousands of calls every week from patients, payers, pharmacies, and others. Outsourcing call centers can be a smart move to improve efficiency, lower costs, improve customer care, ensure proper payer management, and ensure regulatory compliance. This article discusses how to know when it's time to move to an outsourced call center, the benefits of making the move, how to choose the right call center, and how to make the transition. It also provides tips on how to manage the call center to ensure the objectives are being met.

MeSH terms

  • Efficiency, Organizational
  • Humans
  • Information Centers / standards*
  • Outsourced Services / standards*
  • Practice Management, Medical / organization & administration*
  • Telephone
  • United States