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• It Is Time to Take Complaints Seriously? An Exploratory Analysis of Communications Sent by Users to a Public Healthcare Agency before, during and after the COVID-19 Pandemic.

  Venuleo C, Marinaci T, Cucugliato C, Giausa S. Venuleo C, et al. Int J Environ Res Public Health. 2024 Sep 28;21(10):1299. doi: 10.3390/ijerph21101299. Int J Environ Res Public Health. 2024. PMID: 39457272 Free PMC article.
• Towards a New Integrated Model for Taking Into Account the Experiential Knowledge of People With Chronic Diseases, Integrating Mediation, Therapeutic Education and Partnership: The Expanded Chronic Care Patient-Professional Partnership Model.

  Pomey MP, Schaad B, Lasserre-Moutet A, Böhme P, Jackson M. Pomey MP, et al. Health Expect. 2024 Oct;27(5):e70054. doi: 10.1111/hex.70054. Health Expect. 2024. PMID: 39373129 Free PMC article. Review.
• Understanding healthcare professionals' responses to patient complaints in secondary and tertiary care in the UK: A systematic review and behavioural analysis using the Theoretical Domains Framework.

  Antonopoulou V, Meyer C, Chadwick P, Gibson B, Sniehotta FF, Vlaev I, Vassova A, Goffe L, Lorencatto F, McKinlay A, Chater AM. Antonopoulou V, et al. Health Res Policy Syst. 2024 Oct 1;22(1):137. doi: 10.1186/s12961-024-01209-4. Health Res Policy Syst. 2024. PMID: 39354470 Free PMC article.
• What are the frequent complaints voiced by inpatients and physicians amidst the emerging infectious diseases? - An illustrative instance of the COVID-19.

  Feng X, Li P, Hao X, Peng Y, Zhou R, Li W, Chen G, Zhu T. Feng X, et al. BMC Infect Dis. 2024 Aug 7;24(1):792. doi: 10.1186/s12879-024-09680-8. BMC Infect Dis. 2024. PMID: 39112945 Free PMC article.
• Gaps in the coordination of care for people living with dementia.

  Kern LM, Riffin C, Phongtankuel V, Aucapina JE, Banerjee S, Ringel JB, Tobin JN, Fisseha S, Meiri H, Bell SK, Casale PN. Kern LM, et al. J Am Geriatr Soc. 2024 Oct;72(10):3119-3128. doi: 10.1111/jgs.19105. Epub 2024 Jul 29. J Am Geriatr Soc. 2024. PMID: 39073783