Patient Satisfaction and Perceived Quality of Care Among Older Adults According to Activity Limitation Stages

Arch Phys Med Rehabil. 2015 Oct;96(10):1810-9. doi: 10.1016/j.apmr.2015.06.005. Epub 2015 Jun 26.


Objective: To examine whether patient satisfaction and perceived quality of medical care are related to stages of activity limitations among older adults.

Design: Cross-sectional study.

Setting: Medicare Current Beneficiary Survey (MCBS) for calendar years 2001 to 2011.

Participants: A population-based sample (N=42,584) of persons aged ≥65 years living in the community.

Interventions: Not applicable.

Main outcome measures: MCBS questions were categorized under 5 patient satisfaction and perceived quality dimensions: care coordination and quality, access barriers, technical skills of primary care physicians, interpersonal skills of primary care physicians, and quality of information provided by primary care physicians. Persons were classified into a stage of activity limitation (0-IV) derived from self-reported difficulty levels performing activities of daily living (ADL) and instrumental ADL.

Results: Compared with older beneficiaries with no limitations at ADL stage 0, the adjusted odds ratios (ORs) for stage I (mild) to stage III (severe) for satisfaction with care coordination and quality ranged from .85 (95% confidence interval [CI], .80-.92) to .79 (95% CI, .70-.89). Compared with ADL stage 0, satisfaction with access barriers ranged from OR=.81 (95% CI, .76-.87) at stage I to a minimum of OR=.67 (95% CI, .59-.76) at stage III. Similarly, compared with older beneficiaries at ADL stage 0, perceived quality of the technical skills of their primary care physician ranged from OR=.87 (95% CI, .82-.94) at stage I to a minimum of OR=.81 (95% CI, .72-.91) at stage III.

Conclusions: Medicare beneficiaries at higher stages of activity limitation, although not necessarily the highest stage of activity limitation, reported less satisfaction with medical care.

Keywords: Aged; Disabled persons; Medicare; Patient satisfaction; Rehabilitation.

Publication types

  • Research Support, N.I.H., Extramural
  • Research Support, Non-U.S. Gov't

MeSH terms

  • Activities of Daily Living*
  • Aged
  • Aged, 80 and over
  • Disabled Persons / rehabilitation*
  • Female
  • Humans
  • Male
  • Medicare
  • Patient Satisfaction*
  • Quality of Health Care*
  • Surveys and Questionnaires
  • United States