Phone Consultation for Behavioral Health-Related Referrals in Integrated Primary Care

J Prim Care Community Health. 2015 Oct;6(4):260-3. doi: 10.1177/2150131915598129. Epub 2015 Aug 4.


Behavioral health (BH) providers add value to primary care teams. This descriptive study illustrates one such role that the BH provider can serve. The on-site BH provider responded to patient phone inquiries regarding BH topics for pediatricians over the course of 15 months. The majority of these calls were for children 10 years and younger and related to externalizing problems. Phone calls were relatively brief (i.e., 11-15 minutes). More than half of these phone calls resulted in families scheduling an appointment with nearly 75% showing up for the initial session. Providing this type of adjunctive service may result in earlier access to care and efficiently assigning responsibilities to the appropriate team member.

Keywords: access to care; children; efficiency; health promotion; pediatrics; primary care.

Publication types

  • Research Support, N.I.H., Extramural

MeSH terms

  • Behavioral Medicine*
  • Child
  • Child, Preschool
  • Female
  • Humans
  • Infant
  • Male
  • Pediatrics / methods
  • Pediatrics / statistics & numerical data
  • Physician's Role
  • Primary Health Care* / methods
  • Primary Health Care* / statistics & numerical data
  • Psychology, Child / statistics & numerical data
  • Referral and Consultation* / statistics & numerical data
  • Telephone*