The Effect of Assertiveness Training on the Mobbing That Nurses Experience

Workplace Health Saf. 2015 Oct;63(10):446-51. doi: 10.1177/2165079915591708. Epub 2015 Aug 4.


This research was designed to determine the impact of assertiveness training on the mobbing experience of nurses. This study was conducted in two phases. In the first phase, 218 nurses completed the mobbing scale; the education group consisted of 38 nurses who received a score at or above 204 points. A total of 180 nurses were excluded from the education group because they received less than 204 points. The study was conducted with 30 nurses because 8 nurses did not agree to participate in the study. The 30 nurses received the assertiveness training program. Six months after training, the nurses completed the mobbing scale and Rathus Assertiveness Inventory (RAI) again. The assertiveness training positively affected the assertiveness and mobbing scores (p = .000). After the training, the assertiveness scores increased and the mobbing condition score decreased (p < .01). Assertiveness training is an effective method for decreasing mobbing. In line with these results, training programs, which support nurses' personal development by providing counseling and support to nurse victims of mobbing, are recommended.

Keywords: Turkey; assertiveness training; mobbing; nurses; workplace violence.

MeSH terms

  • Assertiveness*
  • Behavior Therapy / organization & administration*
  • Female
  • Humans
  • Male
  • Nursing Staff, Hospital / psychology*
  • Occupational Health
  • Program Evaluation
  • Sampling Studies
  • Surveys and Questionnaires
  • Turkey
  • Violence / prevention & control*