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• Narrative comments about pediatric inpatient experiences yield substantial information beyond answers to closed-ended CAHPS survey questions.

  Quigley DD, Elliott MN, Slaughter ME, Lerner C, Hays RD. Quigley DD, et al. J Pediatr Nurs. 2024 May-Jun;76:e126-e131. doi: 10.1016/j.pedn.2024.02.016. Epub 2024 Mar 2. J Pediatr Nurs. 2024. PMID: 38431461 Free PMC article.
• Learning from patients: The impact of using patients' narratives on patient experience scores.

  Nembhard IM, Matta S, Shaller D, Lee YSH, Grob R, Schlesinger M. Nembhard IM, et al. Health Care Manage Rev. 2024 Jan-Mar 01;49(1):2-13. doi: 10.1097/HMR.0000000000000386. Health Care Manage Rev. 2024. PMID: 38019459
• Assessing an innovative method to promote learning from patient narratives: Findings from a field experiment in ambulatory care.

  Shaller D, Nembhard I, Matta S, Grob R, Lee Y, Warne E, Evans R, Dicello D, Colon M, Polanco A, Schlesinger M. Shaller D, et al. Health Serv Res. 2024 Apr;59(2):e14245. doi: 10.1111/1475-6773.14245. Epub 2023 Oct 16. Health Serv Res. 2024. PMID: 37845082
• Introducing extended consultations for patients with severe mental illness in general practice: Results from the SOFIA feasibility study.

  Jønsson ABR, Martiny FHJ, Søndergaard MK, Brodersen JB, Due TD, Nielsen MH, Bakkedal C, Bardram JE, Bissenbakker K, Christensen I, Doherty K, Kjellberg P, Mercer SW, Reventlow S, Rozing MP, Møller A. Jønsson ABR, et al. BMC Prim Care. 2023 Oct 5;24(1):206. doi: 10.1186/s12875-023-02152-z. BMC Prim Care. 2023. PMID: 37798651 Free PMC article.
• Using patient comments from a standardised experience survey to investigate their perceptions and prioritise improvement actions: a thematic and syntactic analysis.

  Crubezy M, Douay C, Michel P, Haesebaert J. Crubezy M, et al. BMC Health Serv Res. 2023 Sep 14;23(1):988. doi: 10.1186/s12913-023-09953-z. BMC Health Serv Res. 2023. PMID: 37710317 Free PMC article.