Communication Barriers Perceived by Nurses and Patients

Glob J Health Sci. 2015 Sep 28;8(6):65-74. doi: 10.5539/gjhs.v8n6p65.


Communication, as a key element in providing high-quality health care services, leads to patient satisfaction and health. The present Cross sectional, descriptive analytic study was conducted on 70 nurses and 50 patients in two hospitals affiliated to Alborz University of Medical Sciences, in 2012. Two separate questionnaires were used for nurses and patients, and the reliability and validity of the questionnaires were assessed. In both groups of nurses and patients, nurse-related factors (mean scores of 2.45 and 2.15, respectively) and common factors between nurses and patients (mean scores of 1.85 and 1.96, respectively) were considered the most and least significant factors, respectively. Also, a significant difference was observed between the mean scores of nurses and patients regarding patient-related (p=0.001), nurse-related (p=0.012), and environmental factors (p=0.019). Despite the attention of nurses and patients to communication, there are some barriers, which can be removed through raising the awareness of nurses and patients along with creating a desirable environment. We recommend that nurses be effectively trained in communication skills and be encouraged by constant monitoring of the obtained skills.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Adult
  • Attitude of Health Personnel*
  • Communication Barriers*
  • Cross-Sectional Studies
  • Female
  • Humans
  • Inpatients / psychology*
  • Male
  • Nurse-Patient Relations*
  • Nurses / psychology*
  • Nursing Staff, Hospital / psychology*
  • Reproducibility of Results
  • Sex Distribution
  • Surveys and Questionnaires