Are Users Satisfied with Assertive Community Treatment in Spite of Personal Restrictions?

Community Ment Health J. 2016 Nov;52(8):891-897. doi: 10.1007/s10597-016-9994-5. Epub 2016 Feb 11.


The purpose of this explorative study was to examine satisfaction among 70 users of 12 Norwegian Assertive Community Treatment teams. The study was carried out among a group of 70 service users, and reveals generally high levels of satisfaction with the service, with satisfaction also being high in comparison to other ACT satisfaction studies. Users under a Community Treatment Order were more satisfied, while users with an alcohol use disorder were less satisfied. Younger service users were less positive than older users. There was no difference in satisfaction between the genders. This study's positive result may reflect the ACT model's focus on user involvement, recovery and building relationships, and the fact that this service has a more holistic approach than previous services that users have experienced.

Keywords: Assertive community treatment (ACT); CSQ-8; Client Satisfaction Questionnaire; Client satisfaction; Community treatment order (CTO).

MeSH terms

  • Adult
  • Community Mental Health Services / organization & administration*
  • Female
  • Humans
  • Interviews as Topic
  • Male
  • Mental Disorders / therapy*
  • Norway
  • Patient Care Team / organization & administration
  • Patient Satisfaction* / statistics & numerical data
  • Patient-Centered Care*
  • Qualitative Research
  • Surveys and Questionnaires