Building a Culture of Continuous Quality Improvement in an Academic Radiology Department

J Am Coll Radiol. 2016 Apr;13(4):453-60. doi: 10.1016/j.jacr.2015.10.018. Epub 2016 Feb 18.

Abstract

As we enter a new era of health care in the United States, radiologists must be adequately prepared to prove, and continually improve, our value to our customers. This goal can be achieved in large part by providing high-quality services. Although quality efforts on the national and international levels provide a framework for improving radiologic quality, some of the greatest opportunities for quality improvement can be found at the departmental level, through the implementation of total quality management programs. Establishing such a program requires not only strong leadership and employee engagement, but also a firm understanding of the multiple total quality management tools and continuous quality improvement strategies available. In this article, we discuss key tools and strategies required to build a culture of continuous quality improvement in an academic department, based on our experience.

Keywords: Quality; continuous quality improvement; total quality management.

MeSH terms

  • Academic Medical Centers / organization & administration*
  • Academic Medical Centers / standards
  • Leadership*
  • Models, Organizational
  • Motivation
  • Organizational Culture*
  • Organizational Objectives
  • Quality Improvement / organization & administration*
  • Radiology Department, Hospital / organization & administration*
  • Total Quality Management / organization & administration*