Integration of Medical Scribes in the Primary Care Setting: Improving Satisfaction

J Ambul Care Manage. Jan/Mar 2017;40(1):17-25. doi: 10.1097/JAC.0000000000000168.


There are little published data on the use of medical scribes in the primary care setting. We assessed the feasibility of incorporating medical scribes in our ambulatory clinic to support provider documentation in the electronic medical record. In our convenience sampling of patient, provider, and staff perceptions of scribes, we found that patients were comfortable having scribes in the clinic. Overall indicators of patient satisfaction were slightly decreased. Providers found scribe support to be valuable and overall clinician documentation time was reduced by more than 50% using scribes.

MeSH terms

  • Attitude of Health Personnel*
  • Data Collection / methods
  • Documentation / methods
  • Documentation / standards
  • Efficiency, Organizational
  • Electronic Health Records / organization & administration*
  • Electronic Health Records / standards
  • Feasibility Studies
  • Humans
  • Job Satisfaction
  • Medical Record Administrators / organization & administration*
  • Medical Record Administrators / standards
  • Outpatient Clinics, Hospital / organization & administration*
  • Outpatient Clinics, Hospital / standards
  • Patient Satisfaction / statistics & numerical data
  • Primary Health Care / organization & administration*
  • Primary Health Care / standards
  • Surveys and Questionnaires
  • Time Factors
  • Workforce