AIM - Agile Instrumented Monitoring for Improving User Experience of Participation in HealthIT Development

Stud Health Technol Inform. 2017;234:269-274.

Abstract

Participation of healthcare professionals in information technology development has emerged as an important challenge. As end-users, the professionals are willing to participate in the development activities, but their experiences on the current methods of participation remain mostly negative. There is lack of applicable methods for meeting the needs of agile development approach and scaling up to the largest implementation projects, while maintaining the interest of the professional users to participate in development activities and keeping up their ability to continue working in a productive manner. In this paper, we describe the Agile Instrumented Monitoring as a methodology, based on the methods of instrumented usability evaluation, for improving user experience in HealthIT development. The contribution of the proposed methodology is analyzed in relation to activities of whole iteration cycle and chosen usability evaluation methods, while the user experience of participation is addressed regarding healthcare professionals. Prospective weak and strong market tests for AIM are discussed in the conclusions for future work.

Keywords: Agile development; electronic health record; usability evaluation; user experience.

MeSH terms

  • Health Personnel*
  • Humans
  • Information Technology*
  • Medical Informatics*
  • Prospective Studies
  • Software