Identifying Factors for Worker Motivation in Zambia's Rural Health Facilities

Abstract

Background: Within Zambia there is a shortage of health workers in rural areas. This study aims to identify motivating factors for retaining rural health workers.

Methods: Sixty rural health workers completed surveys and 46 were interviewed. They rated the importance of six motivating factors and discussed these and other factors in interviews. An interview was conducted with a Government Human Resources Manager (HR Manager) to elicit contextual information.

Results: All six factors were identified as being very important motivators, as were two additional factors. Additional career training was identified by many as the most important factor. Comparison of results and the HR Manager interview revealed that workers lacked knowledge about opportunities and that the HR manager was aware of barriers to career development.

Conclusion: The Zambian government might better motivate and retain rural health workers by offering them any combination of identified factors, and by addressing the barriers to career development.