While some incremental and fragmented progress has been made in recent years, assessing the quality of care provided by pharmacists and pharmacy organizations remains an elusive goal. Revisiting the simple, elegant model of quality assessment originally proposed by physician and scholar Avedis Donabedian can assist pharmacy quality managers to develop a more comprehensive approach to measuring, monitoring, and managing the quality of care.
Disclosures: No funding supported the writing of this article. The author has no relevant conflicts of interest to disclose.