Communication Strategies for Better Care of Older Individuals in the Emergency Department

Teresita M Hogan; Aaron Malsch

doi:10.1016/j.cger.2018.04.004

Communication Strategies for Better Care of Older Individuals in the Emergency Department

Clin Geriatr Med. 2018 Aug;34(3):387-397. doi: 10.1016/j.cger.2018.04.004.

Authors

Teresita M Hogan¹, Aaron Malsch²

Affiliations

¹ Geriatric Emergency Medicine, University of Chicago, 5841 South Maryland Avenue, Chicago, IL 60637, USA. Electronic address: thogan@medicine.bsd.uchicago.edu.
² Aurora Senior Services, Aurora Health Care, Aurora Sinai Medical Center, 1020 North 12th Street, Milwaukee, WI 53233, USA.

PMID: 30031423
DOI: 10.1016/j.cger.2018.04.004

Abstract

The need for teamwork and communication among emergency department staff is central to excellent health care and of particular importance for the complex older adult population. Communication can decrease error, enhance safety, and improve throughput. Communication strategies both among multiple health care professionals, and between professionals and family and/or patients can improve care for older adults in the unique emergency department environment.

Keywords: Communication; Emergency department; Interprofessional communication; Patient perspective; Patient-centered care; Transitions.

Publication types

Review

MeSH terms

Aged
Emergency Service, Hospital / organization & administration*
Humans
Patient Care Team / standards*
Patient-Centered Care* / methods
Patient-Centered Care* / organization & administration
Quality Improvement