Patient satisfaction and quality of care: a prospective study at outpatient dermatology clinics

Cutis. 2018 Jul;102(1):33-35.

Abstract

Patient satisfaction often is used as a proxy for quality of care, with physicians evaluated and reimbursed based on patient satisfaction scores. As a specialty, dermatology is lagging in quality improvement studies. To fill this gap, we conducted a prospective study of targeted interventions administered at outpatient dermatology clinics to determine if they resulted in statistically significant increases in patient satisfaction measures, particularly among Spanish-speaking patients. This study, along with the existing body of research, suggests the need for continued work to maximize patient satisfaction in dermatology.

MeSH terms

  • Adolescent
  • California
  • Dermatology / standards*
  • Ethnicity
  • Female
  • Health Services Accessibility
  • Humans
  • Male
  • Middle Aged
  • Outcome Assessment, Health Care*
  • Outpatients
  • Patient Satisfaction*
  • Prospective Studies
  • Quality Improvement
  • Skin Diseases / therapy*
  • Surveys and Questionnaires
  • Young Adult