The patient-centered dental home: A standardized definition for quality assessment, improvement, and integration

Health Serv Res. 2019 Apr;54(2):446-454. doi: 10.1111/1475-6773.13067. Epub 2018 Oct 10.

Abstract

Objective: To develop the first standardized definition of the patient-centered dental home (PCDH).

Data sources/study setting: Primary data from a 55-member national expert panel and public comments.

Study design: We used a modified Delphi process with three rounds of surveys to collect panelists' ratings of PCDH characteristics and open-ended comments. The process was supplemented with a 1-month public comment period.

Data collection/extraction methods: We calculated median ratings, analyzed consensus using the interpercentile range adjusted for symmetry, and qualitatively evaluated comments.

Principal findings: Forty-nine experts (89%) completed three rounds and identified eight essential PCDH characteristics, resulting in the following definition: "The patient-centered dental home is a model of care that is accessible, comprehensive, continuous, coordinated, patient- and family-centered, and focused on quality and safety as an integrated part of a health home for people throughout the life span."

Conclusions: This PCDH definition provides the foundation for developing measures for research, care improvement, and accreditation and is aligned with the patient-centered medical home. Consensus among a broad national expert panel-including provider, payer, and accreditation stakeholder organizations and experts in medicine, dentistry, and quality measurement-supports the definition's usability and its potential to facilitate medical-dental primary care integration.

Keywords: coordinated-care models; integrated care; modified Delphi process; patient-centered dental home; patient-centered medical home.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Appointments and Schedules
  • Comprehensive Dental Care / organization & administration
  • Cultural Competency
  • Delphi Technique
  • Dental Care / organization & administration*
  • Dental Care / standards
  • Health Services Accessibility / organization & administration
  • Humans
  • Longitudinal Studies
  • Patient Safety
  • Patient-Centered Care / organization & administration*
  • Patient-Centered Care / standards
  • Quality of Health Care / organization & administration*
  • Quality of Health Care / standards
  • Waiting Lists