Increased Nursing Participation in Multidisciplinary Rounds to Enhance Communication, Patient Safety, and Parent Satisfaction

Karen Dittman; Stephanie Hughes

doi:10.1016/j.cnc.2018.07.002

Increased Nursing Participation in Multidisciplinary Rounds to Enhance Communication, Patient Safety, and Parent Satisfaction

Crit Care Nurs Clin North Am. 2018 Dec;30(4):445-455.e4. doi: 10.1016/j.cnc.2018.07.002.

Authors

Karen Dittman¹, Stephanie Hughes²

Affiliations

¹ Neonatal Intensive Care Unit, The Johns Hopkins Hospital, Charlotte R. Bloomberg Children's Center, 1800 Orleans Street, Baltimore, MD 21287, USA. Electronic address: kdittma2@jhmi.edu.
² Neonatal Intensive Care Unit, The Johns Hopkins Hospital, Charlotte R. Bloomberg Children's Center, 1800 Orleans Street, Baltimore, MD 21287, USA.

PMID: 30447805
DOI: 10.1016/j.cnc.2018.07.002

Abstract

Effective communication among health care team members is a mainstay of patient safety, especially in a neonatal ICU (NICU), given small errors can have serious and life-threating consequences. Ineffective communication with families of hospitalized children can lead to decreased satisfaction and trust in the health care team. To enhance communication, the NICU nursing staff at the Johns Hopkins Children's Center spearheaded an initiative to create an enhanced nursing role in multidisciplinary patient rounds. Education of the nursing staff and other team members and the development of a rounding script for nurses was instrumental for successful implementation.

Keywords: Communication; ICU; Multidisciplinary rounds; Nursing role; Patient safety; Satisfaction.

Publication types

Review

MeSH terms

Attitude of Health Personnel
Communication*
Family Nursing / methods*
Humans
Infant, Newborn
Intensive Care Units, Neonatal
Nurse's Role*
Parents / psychology
Patient Safety*
Patient Satisfaction*
Patient-Centered Care
Professional-Family Relations*
Teaching Rounds / methods*