Patient and clinician experiences with telehealth for patient follow-up care

Am J Manag Care. 2019 Jan;25(1):40-44.


Objectives: The increasing and widespread availability of personal technology offers patients and clinicians the opportunity to utilize real-time virtual communication to enhance access to health services. Understanding the perceived value of different modes of care may help to shape the future use of technology.

Study design: Cross-sectional surveys of patients and clinicians participating in telehealth virtual video visits (VVVs) in an academic health system.

Methods: We administered surveys to 426 unique established patients and 74 attending physicians in our hospital to measure perceptions of the comparative experience of VVVs and office visits; 254 patients and 61 physicians completed the surveys.

Results: When comparing VVVs and office visits, 62.6% of patients and 59.0% of clinicians reported no difference in "the overall quality of the visit." VVVs were vastly preferred to office visits by patients for convenience and travel time. A majority (52.5%) of clinicians reported higher efficiency of a VVV appointment.

Conclusions: For established patients, VVVs may provide effective follow-up and enhanced convenience when compared with traditional office visits.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Academic Medical Centers
  • Adolescent
  • Adult
  • Aged
  • Attitude of Health Personnel*
  • Child
  • Cross-Sectional Studies
  • Female
  • Health Expenditures
  • Humans
  • Male
  • Middle Aged
  • Patient Preference
  • Patient Satisfaction*
  • Polyesters
  • Specialization
  • Starch
  • Telemedicine / economics
  • Telemedicine / organization & administration*
  • Telemedicine / standards
  • Young Adult


  • Polyesters
  • starch polycaprolactone
  • Starch